Shipping
Terms
Please
allow 1-2 business days for processing on orders shipped with UPS
Ground (3-6 business days). 3-day select and 2nd day
orders are generally shipped the following business day. When
selecting your shipping method, please be aware that deliveries are
not made on weekends or holidays.
*Please
Note: Need your order by a certain day? (i.e. for a specific
holiday) Please put a note in the comments section when placing your
order. This will allow us to meet your deadlines.
Our
shipping rates are calculated through the UPS shipping calculator.
The price that is calculated is based on the weight of the package
and the location of where it is being shipped.
*Please
Note: Shipping rates become a better value if larger quantities
are ordered.
There
is an option to preview shipping rate estimates prior to placing your
order. To view, please enter your shipping information and continue.
Upon your approval, you may then proceed to enter in the billing
information to submit your order.
When
ordering chocolate, cheese, or other perishable items:
During the summer months (mid-May to September), ground
orders will be sent the following Monday, unless otherwise requested.
Second-day or third-day select shipping is highly recommended for
food items. Additionally, a signature may be required to ensure
quality product upon receipt.
*Please
Note: www.OldDutchStore.com
cannot be held liable for any shipments which are damaged as a result
of shipping via ground service during the summer months.
Back
ordered items:
Orders
are subject to stock on hand. At this time we are unable to
prevent you from ordering an item that is out of stock. If we
are unable to get an out-of-stock item within a week, we will contact
you and place your order on backorder. Unfortunately, sometimes our
importers also have products on backorder. If this is the case, we
will send your other items separately. We may also contact you with
possible substitution options. In the event that our importers have
discontinued a certain product, we will refund your money for that
item and place you on a waiting list so that we can let you know
if/when it is available again. If you have any questions regarding
an order, please email us at info@olddutchstore.com
or call 1(800)673-0028. We are more than happy to help.
Requesting
a catalog:
Our
website is our catalog. If you're interested in a printed list of
our products, please email us at info@olddutchstore.com
or call 1(800)673-0028. |
